yDirect Support Center

Find quick fixes below or email support@ydirect.tech. Support covers account access, workspace sharing, backups, imports/exports, and extension behavior. We aim to respond within two business days.

Account and sign-in

I did not receive a verification or reset email

Check Spam, Promotions, and any corporate email quarantine.
Search for mail from yDirect and confirm the requested email address is correct.
Use the resend action once, then wait a few minutes before trying again.
If a link expired, request a new link; old links cannot be repaired.

My Google photo is not visible

Sign out of yDirect and sign in again with Google. The extension uses the current photo URL supplied by the selected Google account. If the image cannot be loaded, yDirect safely falls back to your initial.

Super Admin: owns the workspace, can organize all workspace content, invite accounts, and manage resource access.
Core Member: can organize workspace content, invite Members, and manage resource access, but cannot add another Core Member or transfer ownership.
Member: sees only explicitly shared folders/snippets. Original content is read-only.

A Member can add a snippet to a directly shared folder and manage only that contribution. Members can share content from their own workspace, but cannot re-share another person’s protected content.

If newly shared content is missing, reopen yDirect once to force an immediate workspace refresh. Confirm the recipient used the exact verified email that was shared.

Floating shortcut and toolbar

Drag the shortcut to move it. Drag it onto Remove shortcut to hide it. To restore it, click the yDirect icon in the Chrome toolbar on a normal web page. Restricted pages such as chrome://settings open yDirect in a standalone extension page.

When testing an unpacked development build, every click of Reload on chrome://extensions invalidates scripts already attached to open webpages. Refresh each test webpage once, then click the yDirect toolbar icon or floating shortcut again.

Backups, imports, and exports

Use a JSON export when you need a restorable yDirect backup.
Excel import/export is intended for structured editing and transfer.
Cloud backup keeps the latest successful backup and one previous recovery point.
Before deleting an account or clearing local data, create and verify an export.

Safe troubleshooting

Reload the extension from chrome://extensions.
Refresh the web page, then reopen yDirect's native side panel.
Confirm Chrome and yDirect are up to date.
Try the same action once more and record the exact message shown.

Contact support

Email yDirect Support

Include these details

What you were trying to do.
What happened instead.
The exact error message and steps that reproduce it.
Your Chrome version, yDirect version, and operating system.
Whether it happens from the toolbar, floating shortcut, keyboard shortcut, or native side panel.
A screenshot with personal and snippet information hidden.

Protect your account. Never send passwords, one-time codes, verification/reset links, private keys, or sensitive snippet content. yDirect Support will not ask for them.